Who we are
Casa Espalamaca – Junge Ventures, Unipessoal, Lda, NIF 515705160, headquartered at Rua da Conceição, 17C, 9900-080 Azores – Horta, Portugal, AL License No. RRAL 5231(hereinafter “Casa Espalamaca”).
This Privacy Policy describes Casa Espalamaca’s policies regarding the collection, use, and disclosure of your information when you use our website https://casa-espalamaca.pt (the “Service”). By accessing or using the Service, you agree to the collection, use, and disclosure of your information according to this Privacy Policy. If you do not consent, please do not access or use the Service.
We may update this Privacy Policy at any time without prior notice, and the revised Policy will be published on the Service. The revised Policy will take effect 180 days after publication, and your continued access or use of the Service after that period constitutes your acceptance of the revised Policy. We recommend reviewing this page periodically.
Our website address is: https://casa-espalamaca.pt
You can contact us at:
- Email: support@casa-espalamaca.pt
- Phone: +351 918 268 263
We are committed to protecting your personal data and have implemented appropriate measures to ensure integrity, confidentiality, and protection of data subject rights.
Information We Collect
We collect and process the following personal information about you:
- Name
- Phone
- Address
- Payment information
- Reservation(s)
When making a reservation through our website, we request personal data such as full name, address, NIF, email address, and phone number. These details are essential for contacting you and confirming your reservation.
Collected data is stored for 1 year for customer support related to reservations during the service period.
Emails
When contacting us by email, we collect your email address and name to respond directly. Data is stored for 1 month.
Phone contact
When contacting us by phone, we may collect your number for follow-up communication. If making a reservation by phone, we may request full name, address, NIF, email, and phone. Data is stored for 1 month.
Embedded content from other sites
Content embedded on this site (videos, images, articles) behaves as if you visited the other site, which may collect data, use cookies, or monitor interactions.
How We Use Your Information
We use the information collected for:
- Marketing/Promotional purposes
- User account creation
- Testimonials
- Payment processing
- Customer support
- Managing orders and reservations
- Managing user accounts
We will request your consent before using your information for any other purpose.
Links to Other Websites
Our website may contain links to other websites. Casa Espalamaca is not responsible for the data collection or processing of those sites.
Cookies
“Cookies” are small software tags stored on your computer by the browser, retaining preferences without including personal data.
Cookies used:
- __stripe_mid – 1 year – payment processing
- __stripe_sid – 30 minutes – payment processing
- cookielawinfo-checkbox-necessario – 1 year – consent for necessary cookies
- cookielawinfo-checkbox-outros – 1 year – consent for other cookies
- CookieLawInfoConsent – 1 year – consent status
- wp-wpml_current_language – session – user language function
Third-party cookies:
- Stripe – 2 years – payment processing
Users can accept, refuse, or delete cookies via browser settings. Note that disabling cookies may affect website functionality.
How Your Data Is Processed
Processing personal data includes operations such as collection, registration, organization, storage, consultation, use, disclosure, deletion, or destruction.
Casa Espalamaca ensures compliance with data protection laws. Data is stored in specific databases and used only for the purposes for which it was collected or with the data subject’s consent.
Who Your Data Is Shared With
- Competent authorities: Only when required by law or for crime/fraud prevention and detection.
How Long Your Data Is Retained
Personal data is retained for 90 days to 2 years after account closure or as needed for collection purposes. Certain data may be stored longer for legal, fraud prevention, or enforcement reasons.
Data Subject Rights
Depending on applicable law, you have the right to:
- Access and rectify your personal data
- Delete personal data
- Request data portability
- Restrict or object to processing
- Withdraw consent
- File a complaint with a supervisory authority
To exercise your rights: support@casa-espalamaca.pt
You may also unsubscribe from direct marketing communications.
Specific Rights
- Right of access: Confirm whether your personal data is processed and obtain a copy.
- Right of rectification: Correct inaccurate or incomplete data.
- Right of erasure: Delete illegal or unnecessary data.
- Right to restriction: Suspend illegal or inappropriate processing.
- Right to object: Object to processing for marketing or personal reasons.
- Right not to be subject to automated decisions: Except when necessary for contracts, allowed by law, or with explicit consent.
Security
Casa Espalamaca implements technical and organizational measures to protect personal data against loss, destruction, alteration, dissemination, or unauthorized access. Data access is limited to employees with legitimate need. Third-party processors are bound by equivalent measures.
Users are also advised to take additional security measures on their devices.
Contact Information
For privacy information or to exercise your data rights:
Email: support@casa-espalamaca.pt
How to File a Complaint
Complaints may be filed directly with Casa Espalamaca or with the Portuguese Data Protection Authority (CNPD).
Future Changes to This Privacy Policy
Casa Espalamaca reserves the right to update this Policy at any time without prior notice, publishing the revised version at https://casa-espalamaca.pt. Changes take effect from the date of publication and apply only to personal information collected after that date.